Job Description
Job Summary:
Fairfield Inn Charlotte Matthews is seeking a dedicated and vigilant Hotel Security Officer to ensure the safety and security of our guests, staff, and property. The ideal candidate will maintain a visible presence, respond to incidents, and uphold Marriott’s commitment to a safe and welcoming environment.
Key Responsibilities:
* Conduct regular patrols of hotel premises, including guest floors, parking areas, and public spaces.
* Monitor surveillance systems and access control points.
* Respond swiftly to emergencies, disturbances, and guest concerns.
* Enforce hotel policies and procedures to ensure a secure environment.
* Assist with guest safety during fire alarms, medical emergencies, or evacuations.
* Document all incidents, accidents, and suspicious activity in detailed reports.
* Collaborate with local law enforcement and emergency responders as needed.
* Provide courteous assistance to guests and staff while maintaining a professional demeanor.
* Inspect doors, windows, and locks to ensure proper security measures are in place.
Qualifications:
* High school diploma or equivalent required.
* Previous experience in hotel security, law enforcement, or a related field preferred.
* Valid North Carolina security license (if applicable).
* CPR/First Aid certification is a plus.
* Strong communication, observation, and conflict-resolution skills.
* Ability to remain calm and composed in high-pressure situations.
* Must be able to work flexible shifts, including nights, weekends, and holidays.
* Physically able to stand, walk, and patrol for extended periods.
Job Tags
Full time, Local area, Flexible hours, Night shift,
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