Job Description

Exciting opportunity to join our amazing hotel as the Rooms Inspector. The Rooms Inspector supports hotel operations by maintaining and reporting all service and quality deficiencies that do not meet pre-established standards. This role is responsible for the inspection and evaluation of guest units prior to occupancy to insure established standards are met and exceeded to include cleanliness, inventory, and maintenance. The Housekeeping Inspector maintains records of inspections to share with management. Responsibilities:

• Set up and present daily assignments for all housekeepers.
• Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report, and resolve all discrepancies.
• Inspect guest rooms, retain data for training and disciplinary action, if necessary.
• Maintain and monitor "Lost and Found" procedures and policies according to standards.
• Train all Housekeeping personnel to perform their duties to company standards, using effective training according to standards.
• Ensure that associates are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
• Conduct daily morning meetings with staff.
• Conduct weekly walk-through with General Manager and Property Engineer.
• Use the telephone and computer system for reporting and verifying room status.
• Properly store, secure, and issue supplies as needed to meet business demands.
• Complete all reports in a timely and efficient manner as required by management.
• Establish, with the General Manager's approval, any additional standards as needed for the Housekeeping Department.
• Review the Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all VIPs, special guests, and requests.
• Perform any other duties as requested by the Housekeeping Manager

Qualifications:

• Prior hotel housekeeping experience required. Inspector or lead experience is ideal.
• Marriott experience preferred.

About Company: Experience a comfortable and relaxing stay near Lake Erie and Downtown Cleveland at the Courtyard Cleveland Westlake. Enjoy spacious accommodations loaded with deluxe amenities like complimentary WiFi, a mini-fridge, and pillow-top bedding. Ideally located in Westlake near several of the area’s most popular attractions, including Crocker Park Shopping, Progressive Field, Rocket Mortgage FieldHouse, and the Cleveland Metroparks Zoo, plus the shores of Lake Erie are within walking distance. Built for efficiency, we are the ideal hotel for business travelers and are located near Hyland Software, TravelCenters of America, Avient Corporation, the Cleveland Clinic, and Ford Motor Company

Job Tags

Day shift,

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