Greetings,
Role: IT Desktop Support
Location: Austin TX - onsite
Duration: 4-8 months
100% onsite. Local Candidates preferred
OSS Overview: 7+ years
Onsite Support Technician- Laptop/desktop, sys admin skill, well versed with ticketing system, has worked under SLAs. exp in customer handling
Technical/Functional Skills IT Desktop Support experience,
Laptop Refresh and assignment of new laptops,
Closing tickets within the defined SLAs
Excellent communication skills, interacting with employees and contractors at any level.
Concentrated focus on defect reduction and quality of services.
Excellent customer relations and customer support skills.
Experience working in a team-oriented, global, collaborative environment.
Assign configured laptops and refresh the aged laptops
Meet SLAs for incoming tickets.
Project manage software/hardware rollouts and refresh items.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/laptops and to deliver required desktop service levels.
Collaborate with multiple stakeholders as needed.
Receive and respond to incoming calls, pages, and/or e-mails regarding issues
Multi-Stakeholder Management,
Good communication
Thanks & Regards
Nayak Teketi
Phone : 901-317-3453
Email: nayak@conchtech.com
Web:
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